Thank you for shopping at Sel Sufficient Essentials. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable:
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Company Email Address] and send your item to: [Your Company Address].
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Company Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
6. Courses
For online courses, refunds are available within 14 days of purchase, provided that you have not accessed or completed more than 20% of the course content. Once you have accessed more than 20% of the course, or after 14 days, no refunds will be issued.
7. Books
Books must be returned in their original condition to be eligible for a refund. Any signs of wear and tear may result in a partial refund or rejection of the return.
8. Equipment
Equipment must be returned in its original packaging with all accessories and manuals. The equipment should be in resalable condition. Any missing items or damage may result in a partial refund or rejection of the return.
9. Contact Us
If you have any questions on how to return your item to us, contact us at [Your Company Email Address] or [Your Company Phone Number].